Getting Help

Funnel has an AI help agent that will attempt to provide an instant answer to questions about Funnel operations.

If the AI agent's answer isn't adequate or you need to report a bug it allows you to direct your concerns  to our support team; who aim to respond to all communications within 1 business day.

To access the Help Agent right click on the the blue circle at the top right of your screen which will present you with a menu. From that menu select the View Help item.

This will bring up the Help Agent on the left hand side of the browser window.

AI Answers

Takes you to a screen that allows you to enter your question is plain English and then attempts to provide the answer from relevant section in the documentation.

Help docs

Allows you to search the documentation and returns the atricles that most closely match the search query entered.

If you prefer to browse the documentation available you can go to Funnel Documentation.

Email

If you want to report a problem, ask a question the AI Agent couldn't help with, suggest a feature or give feedback the email item will open up a form to allow you to contact the support team.

When you contact support you will be sent and email acknowledging that the email was received. Support team answers come via email, and you can respond via email simply by replying. Alternatively you can see conversations in the Help Agent, currently there is no notification in the help agent indicating that you have a response waiting.

Previous Conversations

Once you have contacted the support team there will be a section on the help agent where you can see previous conversations.

Clicking on Previous Conversations will produce a list of your previous conversations with support along with the status of each one. Clicking on a conversation will show you the details of the conversation and allow you to add a reply to it if you want.

While you can respond to Support Team responses in the Help agent, if that is convenient. However, currently there is no notification in the help agent indicating that you have a response waiting.

Closing the Dialog

Once you are finished just click on the Close item at the top right of the dialog to exit the Help Agent.